Privacy
Protecting Your Privacy and Personal Information
Sight Concern Bedfordshire is committed to protecting the privacy and security of personal information.
This policy tells you what to expect when Sight Concern Bedfordshire collects personal information. It applies to information we collect about:
- Visitors to our website
- Email marketing
- Social media
- Supporters and donors
- Our promise
- Other information
Visitors to our website
When you visit www.SightConcern.org.uk we use Plausible to collect standard internet log information and details of visitor behaviour patterns. We do this to track interest on specific pages, see how the site is being used and look at how we can make improvements to the site. The information is only processed in a way that doesn’t identify anyone. We do not make, and do not allow Google to make, any attempts to find out the identities of those visiting the Sight Concern Bedfordshire website. If we do ever try and link our cookies and tracking information, we will explain why and what we intend to do with it.
Use of cookies by Sight Concern Bedfordshire
What is a cookie? A cookie is a small data file of letters and numbers that is downloaded from our website by your computer. We use these cookies to help provide you with a good experience when browsing our website and they also allow us to improve our site. Cookies are not programs and don’t collect any data from your computer.
How we use cookies
Our website uses ‘analytical' cookies which recognise and count the number of visitors to our website and also allow us to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. The information that we gather through these cookies is completely anonymous and visitors to our website cannot be identified personally.
Third party and social media site cookies Please note that our other online partners and social network sites, such as Facebook and Twitter, may also use cookies, over which we have no control. Please check the website of the relevant third party for information on their cookie policy.
Controlling and deleting cookies on your computer
All browsers allow you to manage which cookies you accept reject and delete via controls found under the ‘Preferences' or ‘Tools' menu. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our websites and your use of our site may be restricted.
The Sight Concern Bedfordshire website is built and hosted by the Developer Society. Our website uses standard services to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site and how long they spend on a given page. We do this to monitor and report on the effectiveness of the site and help us improve it.
Social media
If you send us a private or direct message via social media the message will be stored on that social media platform, as such you should not submit sensitive personal data through it. Instead contact us as detailed in the auto reply, by phone or email.
Supporters and donors
Thank you for all of your kind support helping us to help children and adults affected by sight loss in Bedfordshire. We aim to respect your wishes through our contact with you and give you confidence about what we do to protect your data. You are important to us and we value every contribution in whichever way you choose to support us, we want you to have choice and control over your relationship with us.
People who email us
Any email sent to us, including attachments, may be monitored and used by us for reasons of security and monitoring compliance with office policy. Email monitoring and blocking software can apply if an email triggers one of our built-in safeguards. Emails you send us may be stored so we have a record of communication between Sight Concern Bedfordshire and yourself and can manage that relationship as best we can.
Our promises to you
- To ask, listen to and act on your wishes so that you value your relationship with and communications from Sight Concern Bedfordshire and if you don't wish for such a relationship then all you need to do is say. We will not put undue pressure on you to support us. If we get things wrong, we will say sorry and put things right.
- To communicate with you according to your wishes. We will make it clear and easy for you to choose how to hear from us. You are free to request a copy of the information we have about you at any time. To do this, please get in touch by emailing office@SightConcern.org.uk
- To protect your information. Any details you share with us will be used by Sight Concern Bedfordshire only for our own purposes. We will never give, sell or rent your information to other organisations for their marketing purposes.
Collecting your information and protecting your privacy
In the process of making a donation, signing up to our communications and/or making an enquiry to Sight Concern Bedfordshire , you may have provided us with personal information. This may include your name and address, your contact details, your birthday or age.
When you supply information to us, we are legally obliged by the General Data Protection Regulation 2018 to ensure that the information you have provided is only used for the purpose for which it was supplied, and to ensure that the data is kept securely.
How your information helps us to achieve more
At Sight Concern Bedfordshire we use your information to provide you with the services or information you have requested, for administration purposes and to further our charitable aims, including fundraising activities. We also use it for our communications to you - for example, by updating you through our communications, such as our monthly email newsletter, we can show you how your support impacts on the lives of the people we help. We may also send you invites to local events or tell you about campaigns or local volunteering opportunities that may be of interest to you. We may also use the personal information we have on and, on occasion, collect publicly available information, so that we can carry out our fundraising activity and to contact you in the most appropriate way, with the most relevant information.
Protecting your information
When you give Sight Concern Bedfordshire personal information, we do all we can to ensure that it is treated securely. Once we have received your information, we will take reasonable steps and all other precautions required by law to protect that information from misuse and loss and from unauthorised access, modification or disclosure. If required to do so by any applicable law, Sight Concern Bedfordshire may need to disclose some or all of your personal information to the level to which we are legally required to comply. Updating, correcting, or deleting personal information We encourage you to decide how you would like us to communicate with you, so that we can improve, take action and prevent any mistakes. We only share personal data with partner organisations where lawful and necessary, and where appropriate consent or another lawful basis applies.
If you ever wish to change your personal information, contact preferences or request a copy of the data we have about you, please contact office@SightConcern.org.uk or call 01234 311555. You can also write to us at, Sight Concern Bedfordshire Ground Floor, 116 Bromham Road, Bedford, MK40 2QN
Other information
Changes to this privacy statement
Sight Concern Bedfordshire reserves the right to remove or amend this privacy statement from time to time. If we decide to replace or change it, we will update the statement on this page to reflect the changes made and therefore we encourage you to visit this page frequently to stay informed. Your continued use of the Sight Concern Bedfordshire website following the posting of a new statement will indicate your acceptance of the new statement or changes made.
Thank you so much for your support.
To see the full scope of activities Sight Concern Bedfordshire is engaged in you can see our entry on the Information Commissioner’s Office Register of Data Controllers: Listing Z9253834. CEO is responsible for ensuring we meet our responsibilities to keep your information safe and use it appropriately. If you would like to ask questions about how your information is used, or raise a concern you can contact the CEO at office@SightConcern.org.uk
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to the office@sightconcern.org.uk
More information about the regulation and about your rights can be found on the website of the Information Commissioner at: www.ico.org.uk.
Changes to this policy
We may change our privacy policy from time to time.
This Privacy Policy was last updated on the 18th August 2026
